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After-sales service

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Service concept:
Our obsession with the perfect service quality. And treat the one hundred percent of owner satisfaction as the company's eternal pursuit. Respect the intuitive user feeling and service requirements. To provide the best quality and considerate service to users,will make all the real rapidly reply, is to win the user support effective safeguard.

After-sales service
Equipment to the site. Received written notice, foreign customers visa do good.Technicians will be set out in 24 hours and  responsible for the complete set of equipment installation, commissioning, and field training users about the operation, maintenance personnel, the technical personnel to the customer can operate the equipment independently after leaving the scene.
This company produces the product warranty period of one year.
1. In use within the warranty period under normal use by the supplier in the event that quality problem is responsible for free for repair or replacement.
2. Because do not normal operation or other normal occurring equipment damage repair the supplier, and the supplier for replacement (only the cost).
◆ After receiving user’s notice (fax) about equipment in abnormal;In the province equipment range,Within 24 hours of installation maintenance personnel sent. In other place far away places. After being notified of the second day. (if special circumstances to discuss with users.)
◆ According to the IS09001 standard should to the product quality and service is responsible for users.
◆ To resolve the disputes should. Both sides in line with the friendly cooperative attitude. Talk things over solve engineering problems. Common to direct users, responsible for.
New user per year to periodically return visit to old, tracking service users don't regularly visit the tracking service, understand customer need, solve the difficult.


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